Empty parcel delivered by shopclues

I ordered jeans paint ( 3nos ) for my daughter vide order no 100960337 alongwith 4 other orders. Unfortunately, I was not there at home. So, the courier guy handed over empty package to my daughter and ran away. Before, opening the package i called customer support that i feel that package is empty. So, do you want me to open OR i should return it as it is. He said NO…Open it and then submit the RETURN request. I followed his suggestion. Then shopclues asked me to upload the images of the package. I uploaded the images with torn order and packing slip and empty package.

After that, i contacted customer support for around 5-6 times. Every time they say, we are checking with the seller and courier. Finally, without informing me by email OR SMS they have updated my RETURN status at their site as “Return Rejected”. No explanation………….totally Rubbish. I need REFUND OR Proper Replacement.

Please do needfull.

Shahid Munshi
Ajwa Road, Vadodara 390019, Gujarat
Email: mxxxxxxxxxxxd@gmail.com
59.90.163.16 / 02/11/2016 / 9:27 pm

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