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Empty parcel received from PayTM mall

I have ordered bluetooth earphone from Paytm mall and received the empty box. After complaining it to Paytm care, they ask to share a filled complaint form, some photographs, and weight of the package.
After 3-4 days of sharing the required details Paytm care replied that “correct product was delivered to you”, where as I have the Empty, Old, Used & Seal broken product box and I again asked for the solution, but Paytm has closed my request and now no one is helping.
Please help in this regrad.
Please also find the email conversation attached and the product details below:

Sanchit Saxena
Waluj, Aurangabad 431136, Maharashtra
Email: sxxxxxxxxxx1@gmail.com

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