EUREKA FORBES, the Company deny fundamental needs of Human being.
This is regarding the my complaint registration for Renew AMC of my AQUAGUARD Reviva RO, myself registered request (83778578 Dated 5th OCT at 10AM ) to customer care #0803988 3333.Same time I had discussion with customer care executive (He introduced me as his name Mr. Ravi Kumar) on my requirements using option ‘9’.
As per his commitment, no one turned up to my doorsteps within 1day. So again I called up customer care on 6th Oct, luckily I got the same executive Mr. Ravi Kumar. Same like other customer executives, he also apologized the inconvenience caused to me and committed person will visit within 1 day. As per his commitment, no one turned up to my doorsteps within 1day. So again I called up customer care on 7th Oct registered other request(83807006 Dated 7th Oct at 11AM) and had discussion with customer care executive (She introduced me as her name Roja , I am sure all are fake names) on my requirements using option ‘9’. As per her commitment, no one turned up to my doorsteps within 1day and already more than 72Hrs is over by now.
Today I tried 7 times above cust.care number and its giving busy message. Since morning 10.30Am till 12PM myself tried to contact #0803988 3333 minimum 20 times in regular intervals. All these times it’s getting busy message.
Called up Lakshmi on 8th Oct. The moment I asked her to transfer the call to Senior, She disconnected the line. Once again I called up then Ms. Nxxxxi came online, she has given reply saying all Senior Executives are busy and will arrange a call back to this number.
On 8th Oct, technician called (after sweet 80Hrs) saying he will need additional Rs.400/- to visit door step
to put my RO into AMC. First time purifying Kit replacement is part of Silver/Gold/platinum AMC as per your AMC SLA. Then why you need additional RS.400/- ?
Today on 9th Oct Ms. Kxxxxxa called introduced herself as Manager and try to teach me the SLA of your Company in a rude manner, then I asked her about your company 24Hrs response time SLA. Request raised on 5th OCT and Technician turned up on 8th evening 4.30PM. Then she also committed that she will check about all by service requests and come back to me. Till time she didn’t turned back.
What a perfect way to Service customer on his fundamental needs.
Raju N S
Anandhnagar phase 3, electronic city phase2, Bangalore 560100, Karnataka
188.8.131.52 / 09/10/2015 / 12:28 pm