I am a post paid customer of Idea cellular company. I have been charged Rs. 1498/- for excess internet usage for month of November-15 and with out any intimation my connection deactivated. I have asked company for data usage details through e-mail on date 19-11-15. but company refused to share the information and insisted to pay the amount. I have also visited customer care at Valsad on same day. They say cannot give any information.
However I have used internet form Date: 08-11-15 to 17-11-15. In this time I have recharged two times internet pack through mobile. I have the mobile and email acknolodgement by idea company for activation of the scheme.
First on date : 08-11-15 3G pack -3G GPRS 200 (600 MB)
Second on date : 13-11-15 3G pack-3G GPRS 100 (300 MB)
Still today some data balance in my mobile. even though company stopped providing service and violating customer rights. My credit limit is Rs. 1000/- but they didnot inform me until amount reached to Rs. 1498/-. Pl. let me have justice and transparancy from service provider.
Near RJJ Highscholol, Valsad 396001, Gujarat
188.8.131.52 / 20/11/2015 / 1:38 pm