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Exchange refused, Flipkart not refunding money

I ordered a phone from Flipkart with exchange of my old phone but the delivery boy refused to xchange saying the body is damaged so I didn’t get the the phone but now even after 40 days I haven’t received my refund. Every time I call they say they will respond in 24 hrs but they never do. Kindly help regards.

Rajeshwar Singh
Chakkar, Shimla 171005, Himachal Pradesh
Email: kxxxxxxxxx4@rediffmail.com

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