I had booked a Delhi-Chennai-Delhi ticket in Jet Airways for my son on 17th/21st January 2018. For unavoidable reasons, I had to reschedule the journey to 16th/23rd February 2018. The Airline told me that rescheduling the ticket will cost me Rs.9000/- when the original ticket cost was Rs.7313/-. And, if I cancelled and booked afresh, I would get a refund of only Rs.500/-. I am unable to understand the basis of these charges. Jet Airways’s argument is that these are mentioned in their website which still does not justify the very high charges.
Besant Nagar, Chennai 600090, Tamil Nadu