I would like to file a complaint against MATRIX cellular company. I booked a SIM in order to visit Thailand on 02nd Feb 2016. I had given my credit card number and my passport details to get the sim card. I was explained about a particular plan in which some free minutes of talk was included in the plan and the mobile number i was told and i agreed the terms and condition was 0909901200. However the company executive provided me with a different mobile number 909901516 and changed the plan without my approval.
While returning from the journey Matrix generated a bill of rupees 10000/- INR and debited my credit card without my information as well.
I request you to please investigate the matter.
Indiranagar, Banglore 560038, Karnataka
188.8.131.52 / 28/04/2016 / 2:30 pm