Exorbitant bill generated by Matrix Cellular Company

I would like to file a complaint against MATRIX cellular company. I booked a SIM in order to visit Thailand on 02nd Feb 2016. I had given my credit card number and my passport details to get the sim card. I was explained about a particular plan in which some free minutes of talk was included in the plan and the mobile number i was told and i agreed the terms and condition was 0909901200. However the company executive provided me with a different mobile number 909901516 and changed the plan without my approval.

While returning from the journey Matrix generated a bill of rupees 10000/- INR and debited my credit card without my information as well.

I request you to please investigate the matter.

Indiranagar, Banglore 560038, Karnataka
Email: mxxxxxxxxxxxxxxxx7@gmail.com / 28/04/2016 / 2:30 pm

2 comments for “Exorbitant bill generated by Matrix Cellular Company

  1. Matrix Cellular
    03/05/2016 at 12:46 pm

    Hi Nishant,
    We have already address your concern in a fair manner. Hence, we regret to inform you that, we would not be able to address it any further. The bill has been generated as per the agreed tariff and usages made by you. Therefore, no changes in the bill is possible now.

  2. Nishant
    04/05/2016 at 9:27 am

    Never the less Mr.Ashish, if you feel that they way my concern is addressed is fair. I’ll better get this concern to court. However i will ensure that the incident that happened with at least should not happen with other customer. Hope that will be a lesson for you.

    Best regards

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