Extra deduction made by Makemytrip for cancellation

On 11th October 2014, I searched MakeMyTrip.com site for flights from Kolkata to Bangalore.The lowest cost option offered was on Air India via Chennai which I booked and paid for online vide MakeMyTrip Booking id 223337905969.The ticket issued from MakeMyTrip states that the cancellation charge is Rs 1053 for the airline and Rs 250 for MakeMy Trip, ie total of Rs 1303. Due to change in travel plan, I cancelled the ticket 6 hours before it was to depart. MakeMyTrip charged cancellation fees of Rs 2781. I lodged complaint on MakeMyTrip site with reference id 141011-022053 on 11Oct 2014. I also called MakeMyTrip’s helpline(to which I got through after being kept on hold for 1 hour) and on asking for refund of the Rs 1478 charged extra to me was asked by the supervisor Mr Sxxxxr Txxxxr to email him the air ticket which I did on 14/10/2014. However till now I have neither received any response to my complaints nor the refund.

Nayana Chakraborty
P6 Alipore Avenue extension West, Kolkata 700027,  West Bengal
Email: Vishwaroop.Chakraborty@gmail.com
Contact No. 9831925082 / 16/10/2014 / 3:52 pm

1 comment

    • Nayana Chakraborty on 21/10/2014 at 7:15 pm

    I am deeply grateful for ICF taking up with MakeMyTrip on 17/10/2014 my above grievance dated 16/10/2014 .In response to ICF’s email ,MakeMyTrip replied to me that they had already processed the refund on 16/10/2014 and I also received on 16/10/2014 late night a SMS that the refund amount has been credited to my account .

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