Failed BSNL recharge, refund not received

I did a net recharge worth 444 rupees on my BSNL No from BSNL Portal on 1 aug 2017. they deducted the amount from my account and did not activated the net card. I have ask their customer executives then they told me to wait for 7 days for the refund. now its been 9 days and the amount stll not get refunded.

Prachi Chaturvedi
Mohali 160071, Punjab

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