Failure to Inactivate a WiFi account at Tata DoCoMo

In November 2015, I called Tata DoCoMo asking then to disvonnect my account. However, the customer service agent did not do so. Subsequently, i under that understanding did not make payment. Their clas section called me and i said my issue to which they said they would check with their data and revert. Subsequently I was slapped with a legal notice and to avaoid legal implications, I paid the full amount outstanding.

On February 23, 2016, I then wrote and e-mail to the person whose contact details were shared in the legal e-mail as the point of contact for further queries requesting for a disconnection with immediate effect. I also called the service centre and got the request number 526475605 for TATA Photon number. Since then I kept insisting on the closure of the account but yesterday they closed this request wrongly inspite of me stating to them that I don’t want this connection 4 to 5 yes on separate calls and writing an e-mail earlier to I have again written an e-mail today but am on t interested to wait any longer and they have again generated a bill for payment. Can I please get help here?

Prasanna R
Gurgaon 122017, Haryana
Email: / 06/03/2016 / 12:25 pm

6 comments for “Failure to Inactivate a WiFi account at Tata DoCoMo

  1. Tata Docomo
    08/03/2016 at 12:31 pm

    Dear Customer,

    Kindly provide us with your 10 digit Tata Photon number, your contact number and Email ID so that we can get in touch with you.

    Customer Care
    Tata Docomo

  2. Tata Docomo
    14/03/2016 at 2:10 pm

    Dear Customer,

    Since we have not received any details from your end we assume your issue has been resolved. In future should you require any assistance we request you to call Tata Docomo helpline on 1800-266-5555 or visit live chat link: http://c1web1.saas.talismaonline/com/chat1c/tatadocomo.html Alternatively you mail us your concern at

    Thanks and Regards,
    Customer Care
    Tata Docomo

  3. R Prasanna
    14/03/2016 at 4:53 pm


    I shared the response back on your e-mail I’d the same day u posted the query.

    My number is 9212204277.

  4. R Prasanna
    14/03/2016 at 7:06 pm


    I shared my response back on the same date as the comment via e-mail response.

    My number is 9212204277. Please confirm this e-mail was received.

  5. Tata Docomo
    15/03/2016 at 3:04 pm

    Dear Customer,

    We have received your complaint and will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata Docomo

  6. R Prasanna
    08/04/2016 at 6:21 am


    I don’t think you have done anything still – I have again got a bill today. Why is it so difficult to close the account???

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