Fake APC UPS from Snapdeal seller

Bought an APC 850VA home UPS from Snapdeal on 26-12-2015. Paid Rs. 4999 via Cash on delivery mode. Received a FAKE APC UPS on 30-12-2015. Lodged a complaint with Snapdeal customer care for refund. Got a call from Customer Care saying that the product cannot be recalled. Further, they refused to refund my money under their Trustpay money back guarantee. After much arguments, they accepted to recall the product. But, refused to arrange reverse pickup from my chennai address. They said that they will reimburse my courier charges and refund my money, only if the seller accepts that this product is Fake (which is never going to happen). Therefore, Buyers Beware. I’m have proof from APC, stating that this product is fake. I’m contemplating on filing a case in consumer court.

Aru Prasanth
Krishnagiri 635001, Tamil Nadu
Email: axxxxxxxxn@gmail.com / 01/01/2016 / 10:30 pm

1 comment for “Fake APC UPS from Snapdeal seller

  1. Snapdeal
    04/01/2016 at 5:05 pm

    Dear ARU_PR ,
    We apologize for the inconvenience. We care about your grievance and your complaint has been noted and our team is currently working on it. We would like to know more about your problem and its details. Please share your Order ID , contact details and complaint no. with us at writetous@snapdeal.com. Kindly mention Order ID in the subject line of mail.

    Thank you for your cooperation.
    Online Snapdeal Team

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