Fakes offers from Quikron, not delivering order nor refunding money

I got a call from quikron.com 2weeks ago, “Mam, company is on its 1st anniversary n has launched offer (DD Contest), buy our DD2 combo and select the listed gift (I chose Apple iPhone 6). Mam, you will have to pay 8989/- only one time via net banking and DD2 combo with ASSURED Gift (Apple iPhone 6) will be given by company through courier both at the same time.” Quikron executive guided me through the process (Selecting DD2 Combo, Selecting Gift, and Making Payment). I confirmed if I have to pay any extra amount and all but they said nothing else needs to be paid other than 8989/- (DD2 combo cost). Also confirmed that gift is assured and gifts delivery is also guaranteed. I Made inline payment through credit card. Amount: Rs 8989/- After 4days, I received DD2 Combo But this was without Gift. when i gave complain they said that Gift has been stopped by logistics team and I will have to pay more 14000/- as a service tax (This was not at all communicated to me).

Complain- 1. They should have communicated to me that they are sending Combo without gift. So that I could have stopped the parcel and ask for refund.
2. Now when I complain them they say return our products or pay 14000/- to get gift.
3. They do not reply my emails and when called to customer care no they give call to new person and i have to explain them everything from beginning
4. They are taking too long for decisions Demands- 1. As communicated to me I want my Assured Gift (apple iPhone6) 2. Declare company as a fraud. Evidences – I have call recordings in my android phone.

Soni Jaswal
GTBnagar, near gurunanak college, Sion koliwada, Mumbai 400037, Maharashtra
Email: sonijan23]@gmail.com / 26/09/2015 / 12:11 am

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