I have been informed that the extra charges are due to vehicle damage “apparently”. I talked to supervisor at Zoomcar as she claimed to be one. I explained the whole scenario to her in detail. She said to send the photos of damaged vehicle to me which I have not gotten still. Are you planning to proceed about this in a clear way or just planning to capture my money that I already paid in security advance(Rs 3000). I expect a better response from Zoomcar. Just for your record, I am again stating the details of my complaint to you.
My booking was for yesterday night at 12AM. The car was parked in a shady and a disgusting place which was not at all safe from customer point of view. Moreover the whole road was laid with stones. Yet I picked up the car and drive to the airport and came back dropping it at the same place. There was no point of contact with Zoomcar at that place, no person from Zoomcar to help the customer. I did not check the car before and after dropping, means I did not take pictures of car as that place was not worth spending any time. Then after my successfull journey, I have gotten the issue that vehicle tires were damaged and a damage fee of ?4800 have been charged. I dropped the car in the same condition as I got it. I cannot understand how driving a car can damage its tires. They can get damaged only if there is some accident which clearly did not happen. I can’t believe that Zoomcar just simply accuse the customers of false things before even verifying once. If there was some person available there, I would have handed over the car in person to that guy but there wasn’t any. How is this my mistake at all if the vehicle or something may have damaged? I expect a better response from the Zoomcar and a refund for my advance booking amount.
kammanahalli main road, Bangalore 560001, Karnataka