Faulty item received from Printvenue

I have ordered a photo frame from Printvenue.com (Order # 7875-2882-0868).. On receiving it on 29th April I instantly opened and found its edges to be broken. I have chased them via several emails and calls, but they always delay it since 28th April till today, saying we will resolve your issue in 24 hours. But that 24 hours never came!!
Worst service. Please help me.

Pallavi Seth
Wakad, Pune 411057, Maharashtra
Email: pxxxxxxxxxxxxx4@gmail.com / 11/05/2016 / 4:36 pm

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