Faulty Lenovo Mobile P780, poor customer support

I had purchased a Lenovo Mobile P780 from your authorized dealer Oasis Network (LB Road, Chennai-20) on 24th May, 2014. The phone was working fine till November. From November, wasn’t able to make voice calls nor connect to the data. I checked in your authorized service center at Adyar (Ariel Electronics). They had replaced the mother board. It took 15 days for replacing the same. Then, they replaced the mother board again. Am facing the same problem again. They are asking me to replace the mother board. Unfortunately, my warranty period is over by May 2015.

Sxxxxr who is in charge of head of customer service replied stating that Ariel Electronics is not an authorized service center of Lenovo. He gave the address of Boson India as the service centre. He wasn’t even aware of the fact that Boson India and Ariel Electronics are one and the same. Am very disappointed with the service and response.

Uppili Ramabadran
2nd Street Parameshwari Nagar, 1st Floor, Adyar, Chennai 600020, Tamil Nadu
Email: uppilir@gmail.com / 10/08/2015 / 6:14 pm

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