Faulty Moto G4 plus from Amazon vendor

I bought a phone (Moto G4 Plus, white 16GB) from Amazon. The order was placed on 16 Aug’16 and it was delivered on 22Aug’16. I bought this phone as a birthday gift for my father. It took us 4-5 days to realise that even though we were able to make calls, no incoming calls were getting through (even when both the phones were in the same room). I called the Motorola customer care and requested them to replace the handset as it obviously was a faulty piece. Instead of guiding us properly that we should just get the piece replaced from Amazon, Motorola customer care just told me that this happens sometimes when the SIM card is not originally a micro SIM and to go to the SIM card service provider and get a new micro SIM issued. Once that was done and the phone still wasn’t working I called the customer care again, this time they asked me to restore factory settings, which i did. Still the issue want resolved, this time when I called the customer care and asked them to exchange the handset as the issue still remained unresolved, the customer care executive very rudely informed me that the replacing handset is not their responsibility and that I should get that done from Amazon.

All this took some 11-12 days from the date of delivery by Amazon, thereafter which Amazon doesn’t replace any item purchased from them(they have a 10 day return policy).
Since then I have taken the headset to the service centre and still the issue remains unresolved. One SIM slot fails to read the SIM, while the 2nd SIM slot doesn’t allow any incoming calls.
The phone that was meant as a birthday gift just sits on a table unused. This unprofessional and callous treatment by Motorola has been cause of emotional and monetary pain and inconvenience. Would really appreciate if you could provide much needed assistance in resolving this issue.

Nidhi Sharma
Chandigarh 160047
Email: gxxxxxxxxxxxxxa@gmail.com / 12/10/2016 / 11:04 am

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