Faulty product received against order with Ebay

I Mohammed Afzal purchase two product from eBay online shopping site on 15 Aug,2015 and found both the product faulty. I informed immediately to their customer care no. they told me that they can not refund me and they will send me coupon of the same price I informed that I don’t want any coupon against that but they are not helping in this regard. please help.

MOHAMMED AFZAL
B 154 BICHALIGHAT BYE LANE, KOLKATA 700024, West Bengal
Email: maashiq786[@yahoo.co.in
107.167.108.38 / 30/08/2015 / 1:07 pm

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