Faulty spy pen camera from Snapdeal

I have purchased spy pen camera with 16 GB SD card vide order number 7133861475 ( Invoice No. S95448/15-16/119, dated 08.07.2015, Seller Name: Deal 4 You, Delhi-110041) from Snapdeal online shopping. I have used this pen twice in a weeks’ time. Just within one week I had problem. It was not getting charged when I put it for charging. In the Leaflet a person name with Mr. Nxxxh and his contact number 09xxxxxxxx5 was given to contact for any technical problem. I called him and he attended the call and asked me to put for charging for one hour and use it. I tried it but unfortunately it was not getting charged. Again I called him up. This time he asked me to insert a pin inside the hole which was back of the pen to reset it. I have done it but this time to the problem was not sorted out. Since then I am calling him, but he is not attending my calls. I tried with different mobile numbers. But when he hears my voice he is disconnecting the call. I have taken this issue to snapdeal customer care. They said they have registered complaint and given me a complaint number 04519976 on 27.07.2015. But today I was told by the customer service that they cannot sort out this issue. As it is more than seven day. I therefore request you to kindly look into the matter and sort out this issue. I am registering this complaint in a hope that this issue will be sorted out at the earliest.

Suresh Kumar
Ashok Nagar, Hyderabad – 500034. Telangana
Email: suresh@sandor.co.in / 28/07/2015 / 5:48 pm

2 comments for “Faulty spy pen camera from Snapdeal

  1. Snapdeal
    30/07/2015 at 3:21 pm

    Dear SURESH_KU2015,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at writetous@snapdeal.com and kindly mention your order ID in your subject line.

    Thank You for your cooperation.

    Snapdeal Online Team

  2. Snapdeal
    17/08/2015 at 1:19 pm

    Hi Suresh KU2015,

    Hope your concern is resolved.Do let us now if you need any further assistance. Please write as as at helo@snapdeal.com.

    Snapdeal Team

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