Ferns and Petal failed to deliver Rakhi in Delhi and USA

I don’t stay in India so thought purchasing rakhi through this portal but alas they never got delivered. OR-16277584, booked on 5th August, 2015 to be delivered on 26th August to New York. After several follow ups(in vain because they never bothered to reply ) finally they replied that the product is out for delivery and they sent a delivery report on 29th August, 2015 stating delivered to Allen Town, PA instead of New York for which address and contact number was clearly mentioned. Upon asking they again do not bother to reply and on writing on their facebook page they sent an acknowledgement of they mail and no response again.

Now OR-16287578, booked on 5th August, 2015 to be delivered on 26th August,2015 in Delhi. Since the product is out for delivery and ferns and petal hasn’t delivered till today. Upon asking through there call center they were clueless where the product is and asking for refund they simply said”Madam the product is with the courier and hence cannot be refunded”. Sorry for the inconvenience caused.

Ferns and Petals neither has commitment to its service nor customer satisfaction. If we don’t get the service we pay for then they should shut it down.

Sohini Mukherjee
Email: sohinimukherjee1126[@gmail.com / 06/09/2015 / 11:56 pm

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