Ferns N Petals not delivering and not refunding money

I ordered a bouquet of flowers from Ferns N Petals yesterday morning and paid through my credit card. They sent me a confirmation email of receipt of money and promised to deliver the product the same day between 13:00-17:00 hrs on 3rd June,2014. My order no is OR-15475794. But they did not deliver the product till night. I called them at 10.30pm at night then their executive(named Axxxh) told me that the delivery boy could not locate my address in Lucknow so he could not deliver the product. He also told me that they tried to contact me but there is no missed call from their no. He told me that he has to leave office and go home as his shift is going to end so he cannot talk to me any more. He told me that next day morning they will definitely deliver the product. I was very disappointed as it was a special day and the occasion was missed. I asked him to refund my money but he refused.

Next day morning, on 4th June I contacted them again and this time a lady named as Axxxa picked up my phone and she told me that she can try to re deliver the flowers but in that case I have to pay Rs 150 extra as they will take pains to deliver the product and she also said that she will deliver the same flowers which they attempted to deliver the first time and flowers are now not fresh and might have withered. I told her to deliver the fresh flowers not the withered ones or else refund me my money but she refused. I told her to give the phone to her supervisor. Her supervisor named as Rxxxt Txxxxr, attended my phone call and he also said the same thing. I told him to either deliver fresh flowers or refund me my money. He did not agree and he said he cannot deliver fresh flowers and if I want to send fresh flowers then I have to make payment again and in any case he will not refund me my money. I am really pissed up with their services. They are cheats .They are neither delivering my product nor giving me the refund. My special occasion and surprise all went in vain because of them. Strict action must be taken against them and they must compensate for my loss. Please find attached the confirmation email from Ferns N Petals.

Pooja Saxena
Flat No 98 Tower 6A GH7 Crossing Republic, Ghaziabad 201001, Uttar Pradesh
Email: mepoojasaxena@gmail.com / 04/06/2015 / 8:17 pms

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