Flipkart denies return request for defective product

I have ordered Panasonic 40 inch TV from flipkart on 11/11/2017. Upon knowing product was defective i have placed another new order for same product. This new product was delivered yesterday on 25/11/2017.

After receiving new order i am trying to place a return request for my first order but now flipkart denies saying that they only have replacement policy for this product. I have tried explaining CSR that second order i have placed is a replacement of my first order and unknowingly instead of creating a exchange order i have created a new order for same product. But Flipkart clearly denied my request of accepting return of first order.

Can consumer forum help me in getting refund issued for my first order??

Neha Sharma
Pushpraj Colony, Satna 485001
Email: nxxxxxxxxxxx3@gmail.com

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