Flipkart not assisting in reverse pickup

I purchased American Tourister backpack from flipkart on 21st june. the bag is too small, so i want to return the item, i am trying to return the item in more than 5 attempts, but every time the delivery boy refuses to pick up the item, telling the address i provided is not serviceable, but they delivered the product in the same address(Cash On Delivery). every time i contacted to the customer care service they assured me that they will take quick action and will contact to the courier partner to pick up my item as soon as possible. But it’s more than 13 days i got no solution.every time i called the customer care they automatically lodge a pickup schedule but every time the delivery boy refused to pick up the item. please take a step against them.

Subhankar Chandra
Dist-Nadia, Haringhata 741249, West Bengal
Email: sxxxxxxxxxxxxx4@gmail.com / 05/07/2016 / 6:50 pm

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