I had ordered Honor 4c worth Rs. 9000 from flipkart on 23/5/2015 and it was delivered to me on 25/5/2015. As there was heating issue and connectivity issue, I requested for the replacement of the phone on 29/5/2015 but the request was rejected by the Flipkart. Now, on 23rd of July, it stopped taking charge from the charge but after 2-3 days it started to take charge from power bank and is taking charge from power bank only and that too very slowly and when kept at certain specific positions.Therefore, I made a complaint to the flipkart customer care about the same and requested them to return the phone. But they are refusing to accept my request as the 30 days for the return has passed. As it this phone is only one month old and creating such problems, it is evident that there is manufacturing defect in the phone. But they are refusing to return the phone. I don’t want to run before the service center only after a month of purchasing the new phone. After making complaint the customer care executive asked me to visit service centre to take the verfication certification from the service centre so that they can process the replacement and sent me the address. As I am out of the station I faced a lot of problem to reach the service centre situated in Borivali. To my shock they refused to provide me any service by saying that that is not the authorises service centre of honor phones. After that when i made the complaint, they refused to help/ replace the phone. Thereafter, I made co plaont in akosha.com with conplaint no.3170480. After this I got a call from flipkart and I was said that they will return the phone and I will get the confirmation within 24 hrs. But i didn’t receive any call from them. Then I again contacted the customer care. Now they are sayibg that the customer care will contact me to solve my problem and has started the whole process again. It seems that they are just delaying this as they don’t want to replace the phone .The invoice no is BLR_WFLD20150500951935. Please help.
17/9 University Colony, Bariatu, Ranchi 834009, Jharkhand
188.8.131.52 / 23/07/2015 / 8:22 pm