Foodpanda not refunding money for cancelled order

I have ordered the food from foodpanda at 1.30 pm and it was showing 30 minute delivery but still I waited up to 2.40 pm. I contacted the representative at 2.40 pm and he asked me weather I want to cancel the order or wait for 30 minutes more and I told them to cancel. But the delivery person came around 4.15 pm and called me. At that time I was on a meeting and not able to answer the call. After that the order was showing delivered but I already told the representative to cancel. Very much poor service from Foodpanda team and the delivery also. If you are showing in your website to deliver in 30 minutes then sometimes it might take one hour not three hour. I ordered food at 1.30 pm but the food came to me around 4.30 pm after cancellation. I request you kindly help me to refund my money and I am extremely sorry that I ordered from Foodpanda instead of Zomato or Swiggy. Foodpanda taught me a very good lesson and I will remind that in future. Kindly refund. Order id: s3wr-j51x

Jitendra Naraya Panda
Hauz khas, New Delhi 110016

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