I purchased two Loreal products on 06.03.2016 from a seller on Ebay.in & the transaction id (PaisaPay ID) is 42061541146. I received my order on 15.03.2016. On opening the package I noticed that both of the two Loreal products are fake. I’ve been using Loreal products for past 10 years & I can easily differentiate between original & fake Loreal products. Not only that, I made a purchase worth Rs.882.57/- & the seller sent me an invoice of Rs.380/- only & that also for a product which I didn’t even buy. I already lodged a complaint & raised a claim on Ebay & my Claim ID was 1794067. But Ebay just avoided the serious issues by saying that cosmetics cannot be returned. In spite of knowing it that this kind of fraud sellers are using Ebay’s platform to cheat customers & Ebay can’t deny their responsibility to protect customers from any kind of fraud. I even emailed the seller but didn’t get any response. The seller is based on Navi Mumbai & I want to take legal action against the seller as well as against Ebay. The seller’s name is I’ve attached relevant document with my complaint, please have a look & help me.
Kolkata 700050, West Bengal
126.96.36.199 / 18/03/2016 / 1:41 pm