Fraudulent transaction made on SBI debit card

i got a call from number 92XXXXXXX3 from Gurgaon peson named RXXXt Sxxxa claiming its a call from SBI regarding reward points redemtion i have not used reward points worth amt. 8897 and the same has expired . in order to redeem them in my savings account i need to raise a request for which he demanded my SBI debit card number and details.

Later i checked my account and realized that the same amount is debited. i called SBI and reported incident but could not seek any help. They say we cant do anything which is sad we trust your institution and deposit our hard earned money and if any mishap happens you are helpless. pathetic response you can always trace the transaction and decline using transaction id . In my case my SBI branch is Antop Hill sion east and transaction dates and details are as follows: Date :18th May,2015 afternoon 1:14 PM transaction no:051811956743

Pooja Thakur
E-101,madhuban complex, Near MTNL, ketkipada, dahisar east, Mumbai 400037, Maharashtra
Email: / 28/05/2015 / 1:22 pm

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