On 2nd March 2015 after 10 PM, I received 2 sms saying that my credit card is used at FIFC ground floor. SMS is as follows
1) Rs 40,000 was spent on your credit card on 02-Mar-2015 at FIFC ground floor
2) Rs 35,000 was spent on your credit card on 02-Mar-2015 at FIFC ground floor.
I contacted Citi bank and blocked the card. Citibank told me that once these transactions are appeared in your account, you can file dispute for this. Ref No for this conversation is 4698.
Next day on 3rd March, I contacted Citi bank and asked for update. They told me that Credit card is used for ATM withdrawal. So they were not ready file dispute on these 2 transactions. Since it was ATM withdrawal, I asked for more details about ATM. But Citibank was not ready to give this information. Reference Number for this conversation is 7384.
I went police station and filed a complaint this fraudulent transaction. When I searched FIFC in internet, I found that it is First International Financial Center in Mumbai. Citi Corp fincance Limited is located here.
On 4th March, I escalated this issue to level 2 contact of Citi Bank. They said that without card and PIN number, it is difficult to do ATM withdrawal. Finally they agreed to file dispute and Reference number is 2377.
Citibank informed that mostly I have to make payment. But there is no fault from my end. So I request to take necessary action on this.
Sujith Antony Koyan Paulose
Flat No: A316, VRR Heritage Apartment, Doddenekundi, Bangalore, State: Karnataka
18.104.22.168 / 04/03/2015 / 3:26 pm