On 30th oct 2015, early morning around 3 AM, unauthorized transaction of rs 59490 has been done from my icici account in total 10 transactions. I went to marathahalli branch and registered service complaint (SR387892553). On 5th Nov 2015, i got rs 5000 returned from bank alongwith 3 sms regarding 3 transaction of 10k, 1500 and 5k that the claim has been declined for these three transactions as it is verified by 3d secure pin. I went to marathahalli branch next day and discussed it with branch manager (i guess her name was Sxxxxxl). She checked my SMS and escalated the issue to higher officials through an internal mail mentioning the amount of these three transactions. After that i called customer care several times and was informed that the issue has been raised to merchant site for checking the transactions and asked to wait for 50 days. On 5th of Jan 2016 the service complaint was closed. After calling customer care, i got information that the issue has been raised to merchant for only rs 2999. Ms Sxxxxxxa from customer care told me that for remaining amount the sms has been already sent to me on 5th nov. I disagreed and told her that the sms was sent only for three transaction that is 10k, 1500 and 5k. I was not informed about other transactions neither via sms nor via customer care. But she didn’t agree and didn’t give me any response. My complaint is
1. I haven’t made the transaction and debit card was with me when transaction was made. SO bank must return whole of my money.
2. Why only 5000 rs was retured to me?
3. When the transaction of rs 56500 was declined on 5th nov itself, why i was kept in dark till 19th jan 2016 and informed oly regarding rs 16500.
4. Why it was lied for more than two and half months to me that the issue has been raised to merchant for all the trasaction when it was only for rs 2999.

Suman Kumar
Marathahalli, Bangalore 560037, Karnataka
Email: sxxxxxxxx0@gmail.com / 19/01/2016 / 12:43 pm

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