I had received a call on 22nd may where the person said he was calling from icici bank. he started disclosing the information that he himself from icici bank & to make me believe he gave me the details about my account numbe, address, DOB as well as the other information like how old is the account further he said that my kyc need to be updated in the bank system & so required OTP. I got otp on my mobile number through sms from icici bank stating that OTP is for the updation of kyc & therefore under the through belief & trust that its a genuine call from the bank i provided OTP on the phone itself. Immediately after having provided the otp i got sms from icici bank stating my bank a/c has been debited by 75000 by way of 3 transactions of rs 25000. I immediately realized that it might be a fake call & my bank ac has been hacked & misused by the help of icici bank information which was provided to icici bank at the time of opening because in absence thereof the transaction cannot be done just with the OTP & OTP is the final step. Within 15 min i reached the bank & informed all the above facts & requested to immediately freeze my bank a/c & also the a/c in which my money has been transferred & credited. My bank a/c was freezed as informed by the bank representative but the bank did nt even care to take my complain registered on paper & not even provided a complain form rather told that they cannot locate as the funds have been transferred further. it is clearly the non action on the part of the responsible bank. no attempt has been made till now & clearly have raised their shoulders with the word sorry.

Kathan Shah
Brahmin mitra mandal society, Ellisbridge, Ahmedabad 380006, Gujarat
Email: shah_kathan[@]ymail.com / 24/05/2015 / 11:23 pm

This article has 1 comment

  1. Dear Mr. Shah,

    We are sorry to hear about your experience. Our official will get in touch with you. We appreciate your patience.

    ICICI Bank Customer Service Team

Leave a Reply

Your email address will not be published. Required fields are marked *

Answer the below question * Time limit is exhausted. Please reload CAPTCHA.