Freecharge credit not given but money debited from bank account

I want to highlight the pathetic customer experience. I tried transferring money from netbanking to freecharge walleton 01/13/2016.50 Rs was debited twice but its not added into my wallet.

I got a hold of my bank and they informed that the money has already debited and the transaction went through. They also gave me both the transactions ids.

I contacted freecharge several times and wrote a couple of emails but they hung up on me and not willing to help.They are just ripping the customers off. Looking forward to get this issue fixed.

NAGPUR 440030, Maharashtra
Email: / 28/01/2016 / 8:45 pm

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