Hathway broadband poor service

My account number 9xxxxx9 with Hathway Bangalore. Their service is very poor I am subscribed to 50 mbps speed but I get 1 mbps speed most of the time their service is down and we have paid full money in advance this means even if I am not able to use their services I still have to pay. I have complained several times to hathway but no appropriate action is taken they only give stereo type reply saying they are solving the issue. I demand refund of my money on prorate basis for the time their server was down and the slow speed delivered to me. and want the forum to take strict action against them so that they cannot cheat consumers here after. I tried filling complaint online on this portal but it shows multiple validation error. here I am unable to attach the file which proves that my speed was not as promised hathway is reluctant and dosent respond for days together please help me

Hemant Agarwal
Koramangala 560047, Bangalore
Email: hemantdora[@]gmail.com / 27/06/2015 / 7:34 am

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