Hotel mount view not refunding money

I am travel agent/Director from the company Discover Bharat Tours. I have complaint against “HOTEL MOUNT VIEW DALHOUSIE” I had booking in the month of July’15 for 06 Double room and for 03 Nights. But unfortunately my client’s didn’t like the Hotel and they decided to stay only for 1 Night instead of 03nights in MOUNT VIEW HOTEL. They have changed the hotel for next 2 Nights , the amount was so big to change the hotels so we called first in Mount View reservation to know about the refund. And they said and sent us mail as well that they will refund the amount of 2 nights within a week. After 3-4days, they sent us mail that they will charge 15% retention charges and rest of the amount they will refund which is INR 37,786/- . Now it is almost 1 and half month gone they are not refunding our amount and also stop responding on our mails and calls both.. It is our humble request to you that Kindly help us in this matter and provide us suitable way that how we can get our payment back. Thank you !!!

Bhupesh Pant
M92/1 Ch Baldev Singh Complex, Pratap market Munirka, New Delhi 110067
Email: bhupesh] / 17/09/2015 / 8:02 pm

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