House hold item and car not delivered on time by Agarwal Packers

I have booked my house hold through Agarwal Packers & Movers(Unit of DRS Group) under GC no -4276611. My luggage was booked(Gurgaon) on 21st Aug’2016 and promised to deliver on 26th Aug’16 in Pune. But when I called them there was no update at Pune and also at Gurgaon. Both of them are passing the ball to each others court. Finally I sent feedback on website against which I received email from Mr Rxxxxi that luggage will reach Pune on 27th Evening but it does not reach on 27th as well.
I tried calling multiple people but no one took responsibility. I asked to MN Rxxxo on email, he replied after couple of emails that luggage will reach in night. on 28th Morning I again checked with Pune local guy. He said luggage has arrived but can’t we delivered because truck have Gear problem. I requested them to use another truck, Finally I received my luggage after lunch time on 28th. It has given me lot of panic as my leave was planned according to 26th Aug. I travelled from Delhi to collect luggage along with family.

Rajeev Saini
Baner, Pune 411045, Maharashtra
Email: / 01/09/2016 / 4:32 pm

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