IFB warranty issues

I have purchased IFB dryer in 2012. It has four years Warranty till 2016. I had erroneously loaded the machine to a IFB service centre , a stand alone. However when I told them its under warranty, they have returned the machine. Now IFB refuses to service saying I have got it serviced from non IFB service centre. This they know since I happened to tell them that I had send the machine but it has been returned in as in condition since its under warranty.

But even without visiting my house, THEY claim that its no longer under warranty. I have made three complaints to customer care, they tell me every time that complaint cancelled due nil response. Now here is a company who has no source of checking with the customer if the complaint has been attended to but cancel complaint bcos a service engineer feels so. Is the technician running this multi national company. God Save

Sanjay Nargas
641, Skylark Apatments, Dwarka, Delhi 110075
Email: sanjaynargas[@hotmail.com / 31/07/2015 / 7:08 am

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