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Incomplete installation service from Pepperfry

I had purchased a queen size bed from “pepper fry”. They did not provide the service of a carpenter for assembling the bed. During assembly by myself, it was found that one type of screw “Minfix(Euro24) is short in number. The particular screw is not available locally and therefore pepper fry was intimated by mail to supply the same. However, they were not in a position to supply the screw and it was said that they will arrange to pick the bed and refund the money. However, nothing happened thereafter despite repeated requests by e-mail. Whenever, I send a mail, they used to say that the issue will be resolved within 48 hrs. The item is lying at my home unused
for almost 2 months. Order No – 302369704 dated 24 Jul 16

Shajimon pillai
Kancheepuram 603103, Tamil Nadu
Email: sxxxxxxxxx1@gmail.com / 22/09/2016 / 7:54 pm

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