I have booked a hotel room for 3 nights stay in Dubai. The website booking.com has booked the stay for dates which are not matching the dates that I had selected. On checking with them further, they confirmed to me that I had entered dates for January 2016 – however the booking had been made for the same dates in the wrong month – December 2015!

They are currently refusing to refund my money and I have ended up being allocated a hotel room for dates that I was not even in the same country as the hotel – forget being in the same city!

Below is the booking details :

Booking website : www.booking.com
Office : RMZ Millenia No. 1 & 2, Murphy road tower B – 6th floor Ulsoor, I have booked a hotel room for 3 nights stay in Dubai. The website booking.com has booked the stay for dates which are not matching the dates that I had selected. On checking with them further, they confirmed to me that I had entered dates for January 2016 – however the booking had been made for the same dates in the wrong month – December 2015!

They are currently refusing to refund my money and I have ended up being allocated a hotel room for dates that I was not even in the same country as the hotel – forget being in the same city!

Below is the booking details :

Booking website : www.booking.com
Office : RMZ Millenia No. 1 & 2, Murphy road tower B – 6th floor Ulsoor, Bangalore Booking ID : 939045727

Please take the action immediately.

Lokendra Chouhan
Bangalore 560034, Karnataka
Email: lxxxxxxxxxx8@gmail.com
106.51.37.218 / 13/01/2016 / 7:57 pm



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