I was travelling with indigo airlines 28th August.

I reached the indigo counter 35 mins before departure but the ground manager did not issue the boarding pass to me. In front of me she issued boarding passes to two passengers and two mins later she refused me for the same.

As I was travelling with a child i had luggage, she did not allow me saying she would issue me boarding pass only on my hand luggage when two mins later I agreed for the same she refused saying I took time in deciding. And in front of me she issued the boarding pass to two other passengers.

My travel to kolkata was urgent as I had to meet my grandfather who is hospitalised and it was an emergency but because of indigo airlines I could not travel.

The lady was the manger on duty and she was so rude and loud… She does not know how to talk to passengers… She used statements like ” this is my airlines “… I mean how can u be so rude to passengers in a service industry.. She screamt at me infront of four to five people… Then ultimately I also had to scream…

Initially I was requesting her as after three hours of drive I reached the airport and the travel was urgent for me but she was not courteous at all…

I left from the airport with my luggage and child and reached home at 1 pm in the night thanx to the services from Indigo..

I always have had pleasant trips with indigo but this time it was very very very very bad and pathetic..
I am very sad and upset with the experience.

I was very upset while leaving from the airport coz I missed raksha bandhan with my family and was unable to meet my grandfather as well.

I know there will be no action from your side but I will do my duty of putting forward my complain and just waiting to see how indigo responds.

Zaarah Faizi
Crossings republic, Ghaziabad 201010, Uttar Pradesh
Email: zaarah.faizi]@gmail.com / 03/09/2015 / 1:53 am

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