Indigo not compensating for damage to luggage

I was traveling in INdigo Airlines Flight no 6E 762 from Kolkata to Delhi on 7th Dec’15. On arrival I found one of my bags to be damaged with deep cut of two and half inches on the Front face of the Bag. Reported to Airport Duty imdly and registred a complaint. They call me and declined my claim citing Airlines Policy of Minor Damages. I had written to NODAL OFFICER too but same reply and declined my conpensation claim of Rs.12000. my bad has completly lost its use as it is damaged too much.

New Delhi 110019
Contact No. 9999984120 / 07/01/2016 / 9:03 pm

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