Refund from Rediff Shopping – Rs.498/-: Parveen Bhalla of Kailash Vatika, Patna, 800010, Bihar (Email: drpavno1[at]gmail.com) ordered for a heavy duty vacuum cleaner with Rediff shopping on 31-05-2014. He received the product but it was of poor quality and was not as described. He registered a complaint with Rediff but got no assistance. He posted his complaint with ICF on 09-06-2014 and got his refund by 16-06-2014.
Kailash Vatika, Patna, Bihar
Refund from GoIbio – Rs.1,957/- – Mr. Ishaan Jaimini of Ahmedabad 380015, Gujarat had booked 3 flight tickets saperately in the month of may by HDFC Smartbuy website using his credit card. Due to operational reason the flight was cancelled by the airlines itself. They refunded the amount to goibibo immediately in 30 mins and GoIbibo confirmed the customer that he will get refund within 3 hrs to HDFC SMartbuy account. However, even after three weeks and many mails, he did not get his refund. T…
Refund from Naaptol – Rs.4,373/- :
Abhishek Pandey of ChanndaNagar, Andhra Pradesh (Email: itsmeabhishekpandey[at]gmail.com) had placed an order with Naaptol on 28-04-2013 for Ultimate Sofa cum bed. The product delivered to him was defective and upon a complaint from Mr. Pandey Naaptol replaced the product with another piece. However, the replacement product was also defective. As a consequence, Mr. Pandey sought refund but Naaptol refused the same. He posted his complaint with ICF on 10-06-…
ChanndaNagar, Andhra Pradesh - 20.06.2013
ABN AMRO complaints – ‘World is Yours’ fraud Transaction on credit card – Rs.9,990/-:
Ms. Sugandha of Noida (firstname.lastname@example.org) posted a complaint in the forum on 23-11-2009 with regard to fraudulent charging of her credit card account with Rs.9,990/- on 10-09-2009 under ABN AMRO Bank’s ‘World is Yours’ scheme. Her repeated requests to ABN AMRO to reverse this unauthorized charge were not attended to by the bank. ICF submitted Ms. Sugandha’s complaint to the bank on 24-11-2009 and th…
ABN AMRO - 08.12.2009
Ramkumar Kaleeswaran, Bangalore, Karnataka
Replacement of Sony TV – Rs.85,000/- : Mr. Ramkumar Kaleeswaran of Bangalore, Karnataka purchased one Sony LED TV from Ezone on 09-05-2016. The product suffered from defects and he had lodged complaint with Sony and Ezone regarding the same. However, except for a technician’s visit, none of the parties took any steps to resolve the matter. Mr. Kaleeswaran posted his complaint with ICF on 05-11-2016 and the matter was taken up with Sony and Ezone. The customer finally got a new replacement TV wit…
Refund from Snapdeal – Rs.4,598/-: Mrs. Sangita Poddar of Mumbai, Maharashtra had placed an order for Whirlpool microwave oven on 18-10-2014 with Snapdeal. The product was received in a damaged condition which was reported to Snapdeal immediately. Snapdeal was not attending to the issue properly and were giving non-committal responses. Mrs. Poddar posted her complaint with ICF on 21-01-2015 and the matter was taken up with Snapdeal. After many follow-ups, the issue was resolved to the c…
Mrs. Sangita Poddar, Mumbai
Repair/replacement of Samsonite AT Prismo Spinner – Rs.9,950/-:
Sarita Hegde Roy, Apollo Bunder Mumbai 400 001, Maharashtra, bought a Prismo Spinner Samsonite bag at Bagzone Lifestyles Pvt.Ltd (New BEL Road, Bangalore 560094). In just one trip the bag got frayed in more than one place and looked old and battered. She registered a complaint on Samsonite India’s online feedback form on 15th October 2012. However, there was no action on the part of the manufacturer / seller to remedy the issue…
Samsonite - 17.11.2012
Mobile replaced by Micromax: Mr. Vaibhav Sawaiker of Borivali East, Mumbai 400066, Maharashtra
(sawaiker_vaibhav[at]rediffmail.com) had purchased a Micromax phone on 07-04-2013. Since January 2014, he was having series of problems which could not be rectified even after servicing. He wanted a replacement but Micromax was not willing to do the same. He posted his complaint with ICF on 03-04-2014. After much following up Mr. Sawaiker got replacement first week of May 2014.
Refund from Paytm – Rs.1095/-: Mr. Paresh Shah of Vesu, Surat made a recharge from my mobile for payment of Dish TV of Rs 1095. The transaction failed but the amount was deducted from his credit card. Even after a month he did not get his money back. He posted his complaint with ICF on 28-09-2016 and the issue was taken up with Paytm and the customer got his money back by 30-09-2016.
Paresh Shah, Vesu, Surat
Refund from Paytm: Mr. Shekhar Pomendkar, Ghatkopar west, Mumbai 400086, Maharashtra [shaky1029[at]yahoo.co.in] ordered Ambrane p-1000 portable charger powerbank on 3rd july 2014. He did not receive the item even after a week. The courier service kept on saying it will get delivered but after 2 weeks they said the shipment has been lost from their side n said to contact paytm. There was no response from Paytm to the customer’s emails. He therefore asked for the refund but there is no response. M…
Mr. Shekhar Pomendkar, Mumbai, Maharashtra