Issue with keyboard of Toshiba Laptop150BY3110

I have bought a toshiba laptop l50b y3110 in Aug, 2014 with 3 years warranty.

After quarter of year it started giving me troubles. Till date they have changed the top cover of lid, screen, adapter.

Now 10 days back some of its keyboard keys stopped working. I complained toshiba about that. the engineer visited my place and said that it can’t be changed because of two small 2 mm cracks above the power cord socket on the side of the laptop.

The crack has nothing to do with the keyboard for a consumer as the consumer don’t know while purchasing the laptop that the whole assembly needs to be changed for a keyboard replacement. I again contacted them by mail.They again issued me a complaint number and then the engineer again said that it can’t be changed. The cost of the keyboard is 7154 rupees. kindly do something if you can. My laptop serial no. is 4E130389C.

Abhey Mittal
Kurali 140103, Punjab
Email: / 12/02/2016 / 1:48 pm

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