Hi, i bought a new classic 350 on november 2014. Now my odometer shows 13,800kms, but from the 2nd service ( 6000kms) i am facing too many problems like unwanted engine noise, gear problem and chain noise. i contacted the nearby service center in coimbatore (peelamedu). they cant even identify the problem for more than 1week. later on they changed the chain, opened the engine and changed engine bearing and crank adjusted. within in 2days of the service my clutch cable was broken while driving. After 1 month spark clutch was changed. i contacted the service center for more than 10 times in that 3 weeks.

From the date of purchase i am facing only problems with that bike. Normally the service will be every 3months or 3000 kms but i will be taking my bike to showroom for every 1000 kms. From past 3 months i am facing new problems like If i drive at a speed of 90 kms or more the bike will be switch off totally on the middle of the road. i took this issue to showroom ( SHERRIF MOTORS COIMBATORE), 3days they worked on my bike, still it is not sorted. I don’t know whether the mechanics know the work or not. because of their improper work i am facing loss. While i travel to office or travel regarding business purposes i have faced lots of problems and switched off so that i can’t able to complete my work on time. and also i am facing too many loss Royal Enfield spares are totally shit . They don’t care about the quality and customer satisfaction. company is only money motive. I have changed the following parts till date :

1. clutch cable
2. spark clutch,
3. cylinder barring,
4. crankshaft,
5. chain,
6. AMP meter,
7. Accelerator parts,
8. Few more parts changed in cylinder and other parts.

Is this normal???? how to drive the bike with full of patches?????

After this i am facing service issues as well. I have proof for everything. I need justice. I have adjusted till date but no use. I can’t drive this bike anymore. i am looking for replacement and compensation as well immediately. Please help me. I REQUEST THE CONCERN DEPARTMENT TO CHECK THE PARTS ARE UPTO THE STANDARD, AND ALSO TO CHECK THE MECHANICS ARE TRAINED ENOUGH. I have done my service on time . i am totally wretched. i am typing this message at a very very very annoying state. they don’t care about any complaints, they are sluggish. Please take my complaint very serious.
There is no proper service, no use of feedbacks as i registered all the complains before. I am looking for a better solution. i am tired of contacting royal enfield again and again. please help me. Thanks

Harisudarsan Damotharan
Gandhi street, Vattamalaipalayam, Coimbatore 641022, Tamil Nadu
Email: 10dhs10]@gmail.com / 26/09/2015 / 12:33 am

This article has 2 comments

  1. Hi
    Mr Harisudarshan Damotharan, this is Madhu from Bengaluru, I am also facing almost similar kind of problems. Kindly respond me if you come across my comment, just to know whether you got justice or not.

    thank you

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