Item ordered on not received

I have made an order for Sony Power bank on 04-05-2015 with vide order id. AB2744207 and as per them the same was supposed to be delivered within 10 days. When no news (tracking number, date of despatch, etc.) received after making the order, I contacted them on 12th May and they informed that the item is already despatched and the same will be delivered within two days. However, when the same not after arrived after two days, I again called them up and they said that they make a complaint and there will be a call back within 48 hours from them.

Thereafter, I have been making calls to them every alternate day to find out the detail of my order, but they could not give me a proper answer and no call back has arrived yet. I also sent an email to them last week, but no reply yet. I called them up on 22nd as well as today also, but they tell me the same thing again and again. Today when I insisted on getting the tracking detail, they given me a tracking # 400001580243 and said that the item is despatched through DTDC. I checked the tracking number on dtdc website, but it showing that no such tracking detail exists. I have also requested them that I no more need this item and therefore, refund should be processes. But their answer is that only when the item is returned by me, then only they can process the refund. I fail to understand how can I return an item when it does not arrive even after 20 days upon making the order. Your kind help will be highly appreciated.

Johnson Cherian
Bisunderpur, Civil Lines, Mirzapur 231001, Uttar Pradesh
Email: / 25/05/2015 / 11:36 am

1 comment for “Item ordered on not received

  1. ICF
    14/06/2015 at 10:02 am

    We hope you have now received the product. If not then you will have to consider taking legal steps.

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