I gave my luggage to kKothaguda, Kondapur Gati Office.. On 19th Feb. They packed one box in front of me and for other i said pack it well n left premises after paying bill in cash. They delivered courie in perfect shape on 21st feb. As i was traveling i reached thane the delivery place on 25th feb. I myself opened boxes and it was very shocking my suite and one hoodie total worth of 7k was missing. When i called customer care they replied one needs to reply back within 24 hrs of delivery. When i called kothaguda office they promised me of chevking cctv footage and they did not find anything. When i requested to check cctv footage in presence of my friend in Hyderabad they denied. It was very shocking as i have used Gati service in past and never had any issue. But this time i came to know about owners risk clause which they never informed and assumed to be owners risk. Its not about items i lost but never expected such a theft happening in my luggage.
Vasant Vihar, Thane 400607, Maharashtra
184.108.40.206 / 25/02/2016 / 11:29 pm