Late delivery and no response from Velex courier

I got a message from kotak mahindra bank that my new debit is dispatched thru velex courier on 31-07-18. the shipment tracking showed that it has reached at there andheri branch. but its been 3 days now, the shipment is still with them. i am calling them from last two days on the numer 8108102117/18/19/20, they are busy to answer calls or they keep it on hold or just hang it up, saying that it will deliver tommorow. this kind of behaviour is seriously untorable.

ANDHERI EAST, MUMBAI 400093, Maharashtra

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