Lenovo laptop service issue

I had purchased Lenovo flex 2-14 laptop with S/N-WB15105903 on 6th October 2014. My laptop is not working since 1st august’15 and since then I had called Lenovo several times. After few days they replaced motherboard later their technician diagnosed fault and after few days replaced powerboard. Even then my laptop didn’t power on so he ordered another part on 22nd august. Since then Lenovo has not provided any further service. Being a computer science engineering student, this major dealy in service resulted a heavy loss in my studies and a major delay in project submission which will be directly affecting my result. I also didn’t got a proper response from customer care. One weak earlier they informed me to get serviced hardly by 12-sept’15 and today they informed me that I will surely get serviced by next week. I had conversation with Dxxxxxxr(technical service associate). Kindly help me to get my laptop replaced as being a faulty piece and do take a strict action them. The S/O created after second visit is 7006909288.

Shubham Bajpai
Mahavir nagar, Raipur 492001, Chattisgarh
Email: shubhambajpai1994]@gmail.com / 11/09/2015 / 5:19 pm

1 comment for “Lenovo laptop service issue

  1. Maninder Singh
    03/12/2015 at 2:27 pm

    Hey, i want to know that whether ur issue is resolved or not?
    I am also having issue with motherboard, and service center not replacing my component saying that it is a burning issue and we are not covering this issue under warranty.
    What was the issue with ur motherboard?

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