Lenovo Vibe X2 product defects, no proper service support

I orderd a lenovo vibe X2 smart phone 4G from flipkart worth of 17999 INR, it was delivered on 19th January 2015. The same next day started problem in sound while voice call. flipkart customer service executive insisted software update or factory reset then its working normally.

2.After a month again a problem, this time automatically stopped when camera on and switched off. As per flipkart instructions device submitted to the service center, they kept seven days (7) days and it will be returned after 20 days after repaired.

3.After 4 months 22nd May 2015 again same problem suddenly mobile stopped working and screen error, service persons kept one week 16 days repaired and return on 9th June 2015. Work order No: VAG/LO/15/01042X2 .

4. After 3 days again same problem, submitted to service center they taken 20 days confirmed motherboard failed. returned after motherboard Replacement IMEINO:865377025422920 Dated: 23/6/2015

5. After a moth again same problem i am faced suddenly mobile stopped with black screen. again went to service center and submitted work order no: VAG/LO/15/03411 Dated: 01/09/2015, service engineer confirmed after a week again motherboard failed, he told that he would get back the device in 10 days, but even after two weeks the device was not ready and he was told that the spares are not available and its needs to send by company.

Each and every time i spoke with flipkart and lenovo both customer care executives but there is no proper response, each time one executive attend the issue and each time i need to explain all the problems but still my issue not resolved. I loss my money and time, in this 6 months i suffered and faced lot of problem with that worst device.

Kindly i requesting you to take my issue seriously and help me on my device replacement or refund my amount 17999/-

Here i am sending all service job sheets and invoice copy of product please find attached.

Bindu Madhavi P
Email: nagarajparvataneni]@gmail.com / 14/09/2015 / 12:57 pm

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