Lime wallet transaction failed, but money not refunded

I made a transaction of 550 INR on citruspay on 16th November 2015 using Lime wallet(issued by Axis Bank) shopping card(virtual debit card). But somehow transaction was failed but amount of 550INR was deducted my lime wallet. I contacted citrus, they said it will be refunded within 7 working days but it was not refunded then I contacted Axis Bank, they said we don’t know anything contact citrus. I contacted citrus again and this time they said that we didn’t receive any amount during failed transaction so we can’t refund. And now I have tried to contact Lime wallet customer care but they are not responding. Kindly sort out my issue and help me in getting my lime wallet cash.
my lime wallet mobile number is 9696383637 and my name is Rehan Ansari.
I have attached screenshot of citrus transaction that was failed.

Rehan Ansari
Shakti Nagar Shukulpur, 230001 Pratapga, Uttar Pradesh
Email: razaul082] / 01/12/2015 / 11:50 am

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