Loss of mobile phone during transit

I purchase a mob Micromax Yu Yureka plus from Paytm vide order No 1475238082 on dt 27 Jan 2016, Mob delivered was defective , I approched paytm to take back mob hand through ur delivery boy. But payTm do’nt send collection boy & info me send article through Corrier services, In my locality there was no caurrier service is available therfor I send the item through India Post Vide speed post receipt No ET063953105IN on dt 02 Feb , On15 Feb I received a msg by India Post that my Item has been lost . Then I informed to paytm about all coorespondence with India post and also send all receipts to Paytm and request to accept the fault of paytm not to collect the item from me . From last 2 months i have many call s and emails to paytm , but neither India post nor paytm ready to pay my refund . I am hanging like a pendulam from here to there.

Vivek Malik
Arakoram 631152, Tamil Nadu
Email: vxxxxxxx1@gmail.com / 28/03/2016 / 8:28 am

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