Pls note that I decided to pick a tour of Simply Singapore thru Thomas cook, once they agreed the rates, I asked for tour date as 20th may 2016 from Mumbai. As a initial amount I paid Rs 20000/- and was given a discount of 6000.00, bal amount was to b paid b4 45 days from departure.
BOOKING ID G160003062 & G160003068.
The itineary was send with departure date 20/05/2016, and the time of flight was 2335 hrs, accordingly I booked my flight from A’bad to Mumbai on 20th may evening, the tickets were cheap and hence it was non refundable, BUT as my dates were confirmed for 20th May 2335 hrs, I continued to buy my a’bad – mumbai booking.
After some days, Thomas cook send a me a mail saying that the flight is on 19th may and the tour starts on 20th may.
PLS NOTE THAT NO WERE THEY HAD INFORMED ME THAT THE TOUR WAS ON 19TH MAY FROM MUMBAI.
I LOST 16000 FOR 6 TICKETS OF MY A’BAD – MUMBAI FLIGHT AND THOMAS COOK NEVER ACCEPTED THAT THE MISTAKE WAS FROM THERE END.
I request to pls make Thomas cook pay my loss of Rs 16000.00 for giving wrong information and than later not helping to settle my dues.
GANDHIDHAM 370201, Gujarat
126.96.36.199 / 28/03/2016 / 3:24 pm