I booked a hotel room for one night (24th Jan, 2015) at hotel Love Kush, Agra through makemytrip.com on 23rd Jan 2015.

After successful payment, i received e-mail confirmation voucher regarding my hotel bookings (copy attached).

A rude shock or rather horrific experience at Agra was awaiting us owing to the unprofessional business practicies of makemytrip.com.

When we reached booked hotel in wee hours (at 0245 hrs) of 25th Jan, 2015, the hotel authorities denied check in the hotel on the pretext that hotel rooms are fully occupied and there is no such booking / confirmation in our name in the hotel. We asked person at reception to contact makemytrip.com for the booking. The person at reception simply refused to do so and when we asked for the contact no. of makemytrip.com, he refused to share the contact no. of makemytrip.com.

When all our efforts for getting accommodation at that particular hotel failed then i along with my wife and luggage went out on road and searched for auto / taxi in order to find hotel accommodation in Agra at 3 am!!!

After literally begging for accommodation at various hotels between 3-4 am in Agra, we ended up to get hotel accommodation at higher tariff and paying extra for the self- arranged conveyance.

The search for hotel accommodation not only cost us dearly (in terms of paying higher tariff at another hotel and conveyance charges) on our pockets but also had adverse effect on health of my wife in the chilly and rainy weather in the wee hours at Agra. She could barely managed to get into good health to see city of Taj for ht rest of the day. Our latest experience or rather horrific experience with makemytrip.com not just ruined our trip and precious time but also harassed and traumatized us.

After contacting makemytrip.com several times over emails and telephonic calls (that too escalating the matter to highest level) only the refund against the hotel booking amount has been made after 30 days.

The compensation for ruining our trip, cost of accommodation in expensive hotel, arrangement of conveyance, etc has been completely ignored by makemytrip.com till date.

Nitin Dudeja
22B, Shyam Nagar, Kanpur-208013, Uttar Pradesh
Email: nitindudeja@gmail.com / 18/04/2015 / 5:53 pm

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